General Terms and Conditions

GENERAL TERMS AND CONDITIONS

 

By entering the premises of Nature Spring Deluxe Apartments and using our services, you accept the General Terms and Conditions.

Dear Guests, General Terms and Conditions for Accommodation Services (GTC)

1. General Provisions

1.1. The General Terms and Conditions for Accommodation Services (hereinafter: GTC) summarize the contractual content based on which Nature Spring Deluxe Apartments (8749 Zalakaros, Jegenye sor 3.), operated by Pápai és Társa Kft. (registered office: 7275 Igal, Ady Endre utca 5.), concludes accommodation agreements with its Guests.

1.2. Individual conditions are not part of these GTC, but they do not exclude the possibility of concluding separate, special agreements with travel agents, organizers, sometimes with different conditions appropriate to the specific business.

1.3. The Service Provider reserves the right, in certain situations of force majeure – such as an epidemic – to regulate the use of the Accommodation and its services in a supplementary manner through other generally applicable instructions, which are publicly available on the Accommodation’s website and can be accessed by everyone, in addition to these GTC.

2. Contracting Parties

2.1. The services provided by the Service Provider are used by the Guest. If the Guest places the order for the services directly with the Service Provider, the Guest becomes the Contracting Party. The Service Provider and the Guest, if the conditions are met, become the contracting parties (hereinafter: Parties).

2.2. If the order for the services is placed with the Service Provider by a third party (hereinafter: Intermediary) on behalf of the Guest, the terms of cooperation are governed by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obligated to verify whether the third party is lawfully representing the Guest.

3. Method and Conditions of Using the Service

3.1. In response to a verbal or written request for an offer from the Guest, the Service Provider will always send a written offer. If no specific order is received within 48 hours of the offer being sent, the Service Provider’s obligation to the offer ceases.

3.2. The Contract is only concluded with the Service Provider’s written confirmation of the Guest’s written booking, and is thus considered a Contract concluded in writing.

3.3. A verbal booking, agreement, modification, or its verbal confirmation by the Service Provider does not constitute a contract.

3.4. The contract for the use of accommodation services is for a specified period.

3.5. If the Guest permanently leaves the room before the specified period expires, the Service Provider is entitled to the full value of the service stipulated in the Contract. The Service Provider is entitled to resell the room that becomes vacant before the expiration date.

3.6. Any extension of the use of accommodation services initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may stipulate the reimbursement of the fee for services already rendered.

3.7. A prerequisite for using the accommodation service is that Guests prove their identity in accordance with legal regulations before occupying the room. No one may stay at the accommodation without registration.

3.8. Any modification and/or supplement to the Contract requires a written agreement signed by the Parties.

4. Start and End of Accommodation (Check-in and Check-out)

4.1. The Guest has the right to occupy the rented premises from 2:00 PM on the agreed day.

4.2. The Service Provider has the right to withdraw from the contract if the Guest does not show up by 6:00 PM on the agreed day, unless a later arrival time has been specified.

4.3. If the Guest has paid a deposit, the room(s) will remain reserved until 12:00 PM on the following day at the latest.

4.4. The Guest must leave the room by 10:00 AM on the day of departure.

4.5. Depending on the occupancy of the accommodation, early arrival and late departure may be possible for a fee. If you wish to use this service, please inform our colleague on the day before your arrival using one of the contact details provided.

5. Extension of Accommodation

5.1. Any extension of the stay by the Guest requires the prior consent of the Service Provider.

5.2. If the Guest does not vacate their room by 12:30 PM on the day of departure indicated at check-in and the Service Provider has not given prior consent to the extension of the stay, the Service Provider is entitled to charge the room rate for an additional day, and at the same time, the Service Provider’s service obligation also ceases.

6. Prices

6.1. The Service Provider may change its advertised prices without prior notice (for example, due to package prices or other discounts).

6.2. The Guest can always get information about the prices of the services before the start of the service on the apartment’s website or other platforms, and at the accommodation.

6.3. When communicating prices, the Service Provider indicates the rate of the tax content (VAT, tourism tax) of the prices, which is regulated by law and valid at the time of the offer. The published prices include the VAT specified by law but do not include the tourism tax, which must be paid on-site. The Service Provider will pass on any additional burdens resulting from a change in the applicable tax law (VAT, tourism tax) to the Contracting Party without prior notice.

6.4. The final amount of the invoice issued may also include mediated services.

7. Offers, Discounts

7.1. Current offers and discounts are advertised on the accommodation’s website. The advertised discounts always apply to individual room bookings.

7.2. The advertised discounts cannot be combined with any other discounts.

7.3. In the case of booking products of the Service Provider that are subject to special conditions, group bookings, or events, conditions are established in a separate contract.

8. Children’s Discounts

8.1. Unless the Service Provider specifies otherwise in the package deals or daily rates, we provide the following accommodation discounts for children – when staying in the same room with their parents: – 0–3 years old: 100%

8.2. It is possible to add an extra bed.

8.3. The need for an extra bed must be arranged with the Service Provider in advance, at the same time as the booking.

9. Cancellation and Modification Conditions

9.1. Unless the accommodation has specified other conditions in its offer, the cancellation and modification conditions are as follows:

• At the latest 72 hours before the planned arrival: free of charge.
• Within 72 hours before the planned arrival, or in case of a no-show by the guest: 30% of the total booking amount will be charged.

9.2. If the Contracting Party has secured the use of the accommodation services with a deposit and does not arrive on the day of arrival (no written cancellation is received), the Service Provider will enforce the full amount of the paid deposit as a penalty.

9.3. If the Contracting Party has not secured the use of accommodation services with a deposit, credit card guarantee, or another method specified in the Contract, the Service Provider’s service obligation ceases after 6:00 PM local time on the day of arrival.

Unless other conditions have been specified in the Contract, the modification conditions – except for force majeure – are as follows:

9.4. In case of modification of group accommodation bookings (from 10 people) (modification of a pre-ordered period, as well as a reduction in the number of rooms), the group can cancel the order in writing without consequences until the 20th day before the arrival date of the booked period. If a deposit has been paid, the amount of the deposit will be refunded without interest.

9.5. If the group cancels the order within 20 days before the arrival date, they are obliged to pay a cancellation fee. For cancellations within 20 days before arrival, the fee is the daily list price of 1 night for bookings of 1-7 nights, and the daily list price of 2 nights per booked room for bookings longer than 7 nights.

9.6. In addition to the above, the paid deposit is non-refundable for cancellations made within 20 days before the arrival date. However, an alternative date determined by mutual agreement of the Contracting Parties can be used within 6 months from the original booking.

9.7. The amount of the deposit is uniformly 30% at all times, unless the Service Provider specifies otherwise for daily rates or current package deals.

10. Method of Payment, Guarantee, Deposit Payment Conditions

10.1. The value of the ordered services can be paid on-site in cash (in Forint or Euro) or with a credit card designated as accepted by the Service Provider.

10.2. In the case of bank transfer – unless otherwise stipulated in the agreement with the Service Provider – the Guest is obliged to transfer the value of the ordered services to the accommodation’s bank account before the specified day of arrival in such a way that the amount is credited to the accommodation’s bank account by the day of arrival, or the Guest proves the transfer with an irrevocable statement issued by their account-holding financial institution confirming the transfer.

11. Refusal of Contract Performance, Termination of Service Obligation

11.1. The Service Provider is entitled to terminate the accommodation service contract with immediate effect and thus refuse to provide the services if: – the Guest uses the provided room or facility improperly; – the Guest does not vacate their room by 10:30 AM on the day of departure indicated at check-in, and the Service Provider has not given prior consent to the extension of the stay; – the Guest behaves objectionably or rudely towards the safety, order, or employees of the accommodation, is under the influence of alcohol or drugs, or exhibits threatening, insulting, or other unacceptable behavior; – the Guest suffers from an infectious disease; – the Contracting Party fails to fulfill its deposit payment obligation specified in the Contract by the specified date; – the Service Provider is unable to provide a room due to reasons beyond its control.

11.2. If the Contract between the parties is not fulfilled due to “force majeure” reasons, the contract is terminated.

12. Accommodation Guarantee

12.1. If the Service Provider’s accommodation cannot provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider is obliged to arrange for the Guest’s accommodation without delay.

12.2. The Service Provider is obliged to provide/offer the services specified in the contract at the confirmed price for the stipulated period – or until the obstacle is removed – at another accommodation of the same or a higher category. All additional costs of providing the substitute accommodation shall be borne by the Service Provider.

12.3. If the Service Provider fully fulfills these obligations, or if the Guest has accepted the substitute accommodation offered to them, the Contracting Party cannot make a subsequent claim for compensation.

12.4. If the Guest does not accept the offered substitute accommodation for a reasonable reason, in the case of a Service Provider’s impediment before the day of arrival, the paid deposit will be refunded. In the case of a Service Provider’s impediment after arrival, the Parties will settle accounts regarding the actual services, and the Guest may enforce any potential claim for damages against the Service Provider in accordance with the provisions of Act V of 2013 on the Civil Code (hereinafter: Ptk.).

13. Rights of the Guest

13.1. By concluding the accommodation service contract, the Guest acquires the right to the usual use of the rented premises, as well as the usual use of the facilities of the accommodation establishment that are made available to Guests as a matter of course and without special conditions, and to the usual service during the opening hours specified.

13.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the period of their stay at the accommodation. During this period, the Service Provider will try to find a solution for a complaint verifiably submitted to them in writing (or recorded by them in a protocol).

14. Duties of the Guest

14.1. The payment of the agreed fee is due by the deadline specified in the confirmation or at the end of the accommodation service contract.

14.2. Before putting into operation any electrical appliances brought into the accommodation by guests that are not part of the usual travel needs, the consent of the Service Provider must be obtained.

14.3. Guests’ vehicles can be parked free of charge in the uncovered and unguarded parking lot in front of and behind the building. There is also an option to rent a garage for a fee of 2000 Ft/day.

14.4. Traffic in the parking lot must comply with the rules of the Road Traffic Code (KRESZ).

14.5. Please dispose of trash in the waste containers located on the complex’s premises and in the rooms. Furniture cannot be taken out of or moved from the room or the building.

14.6. Guests may only use the tools and equipment on the complex’s premises at their own risk, while strictly adhering to the usage/operating instructions posted.

14.7. Smoking and the use of open flames are strictly PROHIBITED inside the building and the apartment! The apartment has a smoke detector. Smoking is permitted in front of the building, in the parking lot, on the terrace, and on the balcony! If any action is taken against the landlord due to non-compliance with the regulations, the offender is obliged to reimburse the costs. This action may lead to a police report and other procedures. Guests and any person on the premises of the accommodation are obliged to comply with the regulations and any possible requests. In case of smoking in the room, the Service Provider is entitled to charge a fee of 10,000 Ft per incident to the Guest under the title of smoke remediation.

14.8. In case of fire, please notify the accommodation’s contact person immediately. Guests are obliged to leave the rooms and common areas of the accommodation as soon as possible in the event of a fire or other alarm, in accordance with the information provided there.

14.9. Guests who jointly use the rooms and the shared equipment and furnishings of the apartment are jointly and severally liable for damages caused during improper use.

14.10. Fireworks and other activities requiring a permit brought by the guest require the written consent of the accommodation, as well as the obtaining of official permits by the guests.

14.11. The Guest is responsible for ensuring that a child under the age of 14, who is under their responsibility, is only present on the Service Provider’s premises and its surroundings under adult supervision.

14.12. The Guest must immediately report any damage they have suffered to the accommodation or its contact person and provide all necessary information to the accommodation that is required to clarify the circumstances of the damage, or to draw up a police report/police procedure.

14.13. The Guest explicitly acknowledges that the accommodation operates a closed-circuit camera system in the common areas (excluding changing rooms, restrooms, but including the car park and the external areas directly belonging to the accommodation) for property protection purposes, the recordings of which are deleted in accordance with the relevant legal regulations.

14.14. The Guest is obliged to use the apartment building and its immediate surroundings properly and without unnecessarily disturbing other guests or visitors.

14.15. Upon departure, the Guest must return the room keys to the landlord. In case of failure to do so, or the loss or destruction of the key and remote control, the Service Provider is entitled to charge a compensation fee for the specific key and TV remote control, which the Guest is obliged to pay upon departure. The Guest can use the room key to enter their room until 10:00 AM on the day of their departure.

15. Bringing Animals

15.1. Bringing pets into the accommodation is strictly FORBIDDEN!

16. Rights of the Service Provider

16.1. If the Guest fails to fulfill their obligation to pay for services used or ordered but not used, for which a penalty is due, the Service Provider is entitled to a lien on the personal belongings of the Guest that they brought into the accommodation, to secure its claims.

16.2. The reception service providing supervision on the complex’s premises is entitled to check the entering and exiting Guests, to establish their identity, and, if justified, to inspect vehicles upon exit.

16.3. If necessary, the reception service is entitled to direct traffic on the complex’s premises.

16.4. If the Guest fails to fulfill their obligation to pay for services used or ordered but not used, for which a penalty is due (subject to payment), the Service Provider is entitled to a lien on the Guest’s personal belongings that they brought into the hotel, to secure its claims, according to the Hungarian Civil Code. The rules for a landlord’s lien must be applied to this lien accordingly. As long as its lien exists, the Service Provider may prevent the removal of the encumbered assets. If the item used as collateral is a vehicle owned by the Guest, its retention as a pledge object applies exclusively to the pledge object and in no way restricts the personal freedom of movement of the Guest or their fellow travelers. The individuals may leave the apartment without any other restriction.

17. Duties of the Service Provider

17.1. Performance of the accommodation and other services ordered under the contract in accordance with the valid regulations and service standards.

17.2. Investigation of the Guest’s written complaint and taking the necessary steps to handle the problem, and recording them in writing.

17.3. In the interest of our Guests’ peace and quiet, it is forbidden to make noise in the interior of the accommodation and on the terraces after 10:00 PM, including disruptive loud television, music listening in the rooms, and loud music in the hall, for the observance of which the apartment staff is responsible.

18. Illness or Death of the Guest

18.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act in their own interest, the Service Provider will offer medical assistance.

18.2. In the event of the Guest’s illness/death, the Service Provider is entitled to cost compensation from the sick/deceased person’s relative, heir, or invoice payer; this includes potential medical and procedural costs, the value of services used before death, and any potential damages caused to equipment and furnishings in connection with the illness/death.

19. Security of Data Processing

19.1. To subscribe to the newsletter on our website, it is mandatory to provide your name and email address. By subscribing to the Newsletter, the User consents to the processing of their provided data. The Service Provider will process the data until the data subject requests its deletion.

19.2. The option to unsubscribe is provided by a direct link in every newsletter and is also available on the website.

19.3. The Guest is responsible for the authenticity of the personal data provided.

19.4. The Service Provider protects the data, especially against unauthorized access, alteration, transfer, disclosure, erasure or destruction, as well as accidental destruction and damage.

19.5. The Service Provider, together with the server operators, ensures the security of the data.

19.6. Only the staff of the data controller can access the personal data provided by the User. Apart from those indicated, the data controller does not transfer personal data to third parties, with the exception of Previo.hu Kft. (1119 Budapest, Petzvál József u. 4/A, phone number: +36 1 4453737) as the developer and data processor of the website and booking system.

19.7. The Service Provider will not disclose personal data to third parties unless it is based on the prior and explicit consent of the data subject.

19.8. The User acknowledges that the Service Provider is obligated to provide personal data to the requesting authority based on legal authorization if the legal conditions for it exist. The User cannot object to data provision based on a law, official or court decision.

20. Liability for Damages of the Service Provider

20.1. The Service Provider is liable for damage suffered by the guest from the loss, damage, or destruction of their belongings, provided that the Guest placed them in a place designated by the Service Provider, or a place generally intended for this purpose, or in their room, or if they handed them over to an employee of the Service Provider whom they could reasonably consider authorized to receive their belongings.

20.2. The Service Provider’s liability does not extend to damages that occurred due to an unavoidable cause outside the scope of the Service Provider’s employees and Guests, or were caused by the Guest themselves.

20.3. The Service Provider may designate areas within the complex that Guests may not enter. The Service Provider does not assume liability for any damage or injury to a Guest in such areas.

20.4. The Service Provider is only liable for valuables, securities, and cash if it has explicitly taken the item into custody, or has explicitly refused to take it into custody, or the damage occurred for a reason for which it is liable under general rules. In this case, the burden of proof lies with the Guest.

20.5. The Service Provider is also not liable for damages resulting from improper use.

20.6. The Service Provider is also not liable for damages if the use of the accommodation’s other sections or sports facilities is limited or not permitted during maintenance ordered for the purpose of complying with extraordinary or health regulations.

20.7. The use of the apartment’s wellness area is at the Guest’s own risk. There is an increased risk of slipping in areas near water, and the Service Provider is not liable for accidents resulting from this.

20.8. The Guest must immediately report any damage they have suffered to the hotel and provide all necessary information to the accommodation that is required to clarify the circumstances of the damage, or to draw up a police report/police procedure.

20.9. The amount of compensation is fifty times the daily room rate according to the Contract (excluding valuables, securities, and cash), unless the damage is less than that.

21. Confidentiality

21.1. In the course of fulfilling its obligations under the Contract, the Service Provider is obliged to act in accordance with the rules of the law on the protection of personal data and the publicity of data of public interest.

22. Force Majeure

22.1. Any cause or circumstance (e.g., war, fire, flood, adverse weather, power outage, strike) that is beyond the control of a party (force majeure) exempts either party from fulfilling their obligations arising from the Contract as long as this cause or circumstance exists.

23. Place of Performance and Applicable Law, Competent Court

23.1. The place of performance is the location where the accommodation is situated.

23.2. A court with substantive and local jurisdiction will be designated for all disputes arising from the accommodation contract in relation to the Service Provider.

23.3. The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian law.

24. Data of Our Website Visitors

24.1. When visiting the website it operates, the Service Provider does not record the user’s IP address or other personal data. Searching on the website is freely and anonymously provided. The Service Provider uses anonymous internet visits exclusively for statistical purposes, to optimize its online presence, and to increase system security. The recorded data do not contain any personal data.

24.2. The Service Provider treats all data and facts concerning the Users confidentially and uses them exclusively for its own research and statistics.

24.3. The Service Provider is not responsible for its old pages that have been deleted but are still archived with the help of internet search engines. The operator of the search engine must take care of their removal.

25. Newsletter

25.1. The Service Provider may send online Newsletters and electronic direct marketing messages (hereinafter: Newsletter) containing news, information, and offers to people who subscribe to the newsletters of its website, even several times a month.

26. Data Protection Statement

26.1. In the course of its activities, the Service Provider considers the protection of personal data to be of paramount importance. The personal data provided is always processed in compliance with the current legislation, its security is ensured, and the technical and organizational measures and procedural rules necessary for compliance with the relevant laws are established. In the course of its activities, the Service Provider uses the users’ data, in accordance with the Data Protection Act, exclusively for contracting, billing, and its own advertising purposes. By concluding the accommodation service contract, you agree that you have read and understood the above conditions and rules, and you agree with their content. The GTC may be modified in the future, and the Service Provider will indicate this modification on the accommodation’s website and also place the valid and effective GTC at the accommodation’s reception.

27. Effectiveness of the GTC

27.1. By concluding the Contract, the Guest accepts that they have read and understood the conditions and rules contained in the GTC and agree with their content, as well as their application in relation to the Contract.

27.2. By concluding the Contract, the Guest acknowledges that the GTC may be modified. The current, valid version of the GTC can be found on the accommodation’s website and at the reception.

27.3. The Parties unanimously declare that if there is a discrepancy between the specific conditions of the Contract and the GTC, the provisions of the Contract shall be considered authoritative.